Mamba Dorothee, Iradukunda Sengesho Benigne, Nizeyimana Jean Baptiste
The performance of health information systems (HIS) depends on multiple interconnected factors that determine their capacity to produce reliable, available, and effectively used data for decision-making. This article analyzes the factors influencing HIS performance in urban healthcare facilities in Cameroon using the PRISM (Performance of Routine Information System Management) framework. The analysis draws on a literature review conducted as part of a doctoral research study evaluating the effectiveness of HIS in improving healthcare service quality in Douala, Cameroon. Key factors are categorized into three domains: technical (hardware and equipment, software and tools, data collection tools, connectivity), organizational (leadership, governance, supervision, coordination, resource allocation), and behavioral (knowledge and skills, motivation, attitudes, confidence). Technical factors affecting HIS performance include insufficient computer equipment, poor internet connectivity, unreliable electricity supply, and inadequate equipment maintenance. Organizational challenges encompass weak leadership commitment, inadequate governance mechanisms, insufficient supervision, poor stakeholder coordination, and limited resource allocation. Behavioral factors include limited knowledge and skills among health workers, low motivation, negative attitudes toward data use, and lack of confidence in HIS. The article proposes a comprehensive framework for strengthening HIS performance through integrated interventions addressing technical, organizational, and behavioral dimensions. Successful HIS strengthening requires strong leadership, sustained political commitment, adequate resource allocation, capacity building, quality assurance mechanisms, supervision, stakeholder coordination, and a culture of data utilization.